Everything you need to know about First 4 Figures' pre-ordering system.
Please read carefully.
- Pre-orders for all our upcoming releases are scheduled to open right after our product launch live streams. During the stream, we also unveil the product itself and discuss with the audience some useful information.
- These live streams air on a Friday, 10:00 PM HKT (Hong Kong Time) on our First 4 Figures main Facebook page and last for approximately 45 minutes.
- The initial pre-order period is open for five (5) weeks. For more information, kindly read through the Extension Period section below.
EARLY BIRD PROMO
- Upon the launch of a new product, we offer an EARLY BIRD PROMOTION, which allows you to take advantage of the following:
- 10% DISCOUNT of SRP
- BONUS F4F Reward Points
- However, this is only a LIMITED-TIME OFFER and doesn't last for the entire duration of the pre-order period.
- If during the initial pre-order period the Exclusive Edition, Definitive Edition (if any), Special variant (if any), and Combo Edition (if any) do not reach a combined total of at least 1,000 pieces sold for resin statues, the pre-order period will remain open until it hits this goal or until before production begins.
- You will be notified one (1) week in advance if the extension period is about to close.
- If at any time you were unable to place an order and you still wish to purchase the item, we can add you to the waitlist of your desired product.
- If for whatever reason (cancellation of existing pre-orders, increase in production, etc.) the item you wish to purchase suddenly becomes available, you now have an opportunity to purchase this item.
- NOTE: The waitlist is on a first-come-first-serve basis.
- For more information on how our waitlist works, kindly click HERE.
- If there are still some pieces available after everyone on the waitlist has been accommodated, others may now purchase the remaining in-stock items until supplies last.
Frequently Asked Questions
Q: “Will payment plans (Flexipay) be available when purchasing statues?”
Yes, Flexipay is available during pre-orders and when purchasing in-stock items. You may find the various Flexipay options under the “Additional Information” section of your desired product.
Q: “Can I cancel my order?”
Orders are cancellable, but the initial deposit is non-refundable and you incur an Administration Charge of 5.00 USD per payment to be refunded. For more information, please visit the Cancellation section of our website.
Q: “How much does shipping cost?”
Shipping costs vary depending on the item being shipped. You will be updated on shipping costs at the soonest possible time.
Q: “Do we pay any Customs fees or taxes?”
As much as possible, First 4 Figures shoulders Customs fees to ensure a smooth and hassle-free transaction from purchase to delivery. We strategically have warehouses located in the US, Canada, EU, UK, and China. However, if your order will be delivered from a distant warehouse, any additional fees or taxes are of the buyer’s responsibility. For more information, please visit the Shipping section of our website.
Q: “If I decide to purchase more than one statue, is it possible to combine it all into one shipping cost?”
Shipping costs are charged on a per-item basis. We currently do not allow combining of shipping costs.
Q: “Why do I have to authenticate my statue?”
We want to assist in making sure that what you have in your possession is a genuine First 4 Figures product. Authenticating your product will allow us to match your authentication number to our system database.
Q: “How are statue numbers allocated?”
Statue numbers are assigned randomly. There is no first-come, first-serve policy when allocating statue numbers.
Q: “Do statue numbers have any bearing on the quality of a product?”
Statue numbers and any other form of numbering merely represent the edition size of each product and do not have any implications on the quality.
Q: “Can I purchase F4F statues anywhere else other than your website?”
The Standard Edition of F4F statues may be available for purchase at your local retailer once these statues are released, but the Exclusive Editions, Definitive Editions, Special variants, and Combo Editions are only available for purchase on our website.
If you have any further questions or concerns, please refer to the FAQS section of our website. Alternatively, you may also contact Customer Service through our CONTACT US online form, or you may leave a comment below and we will get back to you shortly.
More post in same category
- F4F Service Advisory: New Australian Warehouse Opening!
- First 4 Figures and Child's Play Collaborative Giveaway
- F4F Service Advisory: Customer Service Upgrade
- F4F Service Advisory: Shipping and Billing Update in Response to COVID-19
- PAX East 2020: A Successful First Appearance
- First 4 Figures @ PAX East 2020