Orders may be cancelled on our website.
The initial deposit is non-refundable and will not be repaid.
Payments are also not transferable between orders or items.
All orders that are cancelled are subject to an administration charge of $20.00 for each payment already taken plus the deposit will not be refunded. This refund will be generated automatically within 3 to 4 working days, there is no need to email us.
We have a grace period for cancellations in the first 2 weeks from the launch date of the item. Please use our Contact Us form to contact our CS within the pre-order period to follow up.
Wait listed orders which are cancelled by you before the conversion will be fully refunded.
Wait listed orders, where we are unable to supply, will be cancelled by us and the deposit refunded.
We are unable to reactivate orders if you change your mind. If you wish to do this please contact us using the Contact form and we will endeavour to help.
We are unable to cancel orders after final payment has been made. In the event that you do cancel it may well be the case that we are unable to halt the dispatch of the item and it will be your responsibility to return the item to us undamaged. You will be responsible for the return shipping cost and will be charged a restocking fee.