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Jul 12, 2019 Writen By: Miguel Galvez

Sonic and Tails Pre-Order FAQs

Everything you need to know (and more) about the Sonic and Tails statue pre-order!


Pre-orders for our Sonic and Tails statue from the Sonic the Hedgehog series are finally open! If this is your first time pre-ordering from First 4 Figures, kindly read through these instructions to guarantee your pre-orders and Signature bonuses:


  1. Pre-orders will open right after F4F’s Friday Q&A with Chocks and A on the 12th of July 2019, 10:00 PM HKT. Pre-orders will remain open until the 16th of August 2019, 10:00 PM HKT.


  1. On 19 July 2019, 11:00 PM HKT, the validation process will begin. A “VALIDATE NOW” button will go live on your Sonic and Tails order page.


How to Validate Your Pre-Order


  1. NOTE 1: The “VALIDATE NOW” button will only be available to those who successfully placed their pre-orders BEFORE the validation process; the button will only be available for 24 hours.


  1. NOTE 2: The sooner you click the “VALIDATE NOW” button on your order, the lower the number will be on your Sonic and Tails statue.


  1. NOTE 3: You MUST click the “VALIDATE NOW” button to secure a Signature Edition of your pre-order. The Standard Edition of this statue is NOT eligible for Signature bonuses.


  1. NOTE 4: If you pre-ordered during this 24-hour Validation Period, you are also guaranteed a Signature Edition. However, you will NOT have a “VALIDATE NOW” button available to you since you did not place your pre-order before the validation process began, which means you cannot compete for a chance at low numbers.


  1. NOTE 5: If by the end of the pre-order period the Exclusive Edition, Special variant, and Combo Edition do not reach a combined total of at least 1,000 pieces sold, the pre-order period will remain open until it hits this goal or until before production begins. If at least 1,000 pieces are sold within the five-week pre-order period, the pre-ordering process will proceed as normal.



Frequently Asked Questions:



Q: “How much does each Sonic and Tails variant cost?”


  • Sonic and Tails (Standard Edition) – USD 499.99 + shipping
  • Sonic and Tails (Exclusive Edition) – USD 499.99 + shipping
  • Sonic and Tails (Tropical Jungle Edition) – USD 499.99 + shipping
  • Sonic and Tails (Combo Edition) – USD 924.99 + shipping



Q: “Will payment plans (Flexipay) be available when I purchase my Sonic and Tails statues?”


Yes, Flexipay will be available when pre-ordering your Sonic and Tails statues, up to a maximum of twelve (12) months payment terms. You may find the various Flexipay options under the “Additional Information” section of your desired product.



Q: “Can I cancel my order?”


You may cancel your orders, but the 10% initial deposit is non-refundable, and you incur an Administration Charge of USD 5.00 per payment to be refunded. For more information, please visit the Cancellation section of our website.



Q: “How much will shipping cost?”


Kindly refer to the image below for shipping cost charges:



Sonic and Tails Shipping Cost (Standard, Exclusive, & Tropical Jungle Editions)


Sonic and Tails Shipping Cost (Combo Edition)



Q: “Do we have to pay for Customs fees or taxes?”


As much as possible, First 4 Figures shoulders Customs fees and taxes to ensure a smooth and hassle-free transaction from purchase to delivery. We are able to do so by strategically setting up our warehouses in every corner of the globe. However, in the event that your order will be delivered from a distant warehouse, any additional fees or taxes (if any) are of the buyer’s responsibility. For more information, please visit the Shipping section of our website.



Q: “If I decide to purchase more than one Sonic and Tails statue, will it be possible to combine it all into one shipping cost?”


Shipping costs are charged on a per-item basis. We currently do not allow combining of shipping costs.



Q: “What is a Signature Edition?”


Successfully obtaining a Signature Edition of your pre-order guarantees you the following bonuses:


  • Your Pre-ordered Statue/s
  • 1x Signature Card signed by Alex Davis (2x for the Combo Edition)
  • 1x Signature Edition Hologram Sticker
  • Additional F4F Reward Points (1 point per USD 1.00 spent)



Q: “I forgot to click the 'VALIDATE NOW' button, and the button isn’t available anymore. What will happen to my order?”


If you forgot to validate your pre-order, you will still receive your order when the statues are scheduled to be released, but you will not be guaranteed a low-numbered statue, nor will you be receiving a Signature Edition of your order. Unvalidated pre-orders will be slotted in after the 24-hour Validation Period closes, and the number on your statue will depend on how soon you placed your pre-order during the pre-order period.



Q: “Why do I have to authenticate my Sonic and Tails statue?”


If you own and authenticated our Sonic the Hedgehog 25th Anniversary Diorama (Regular) statue you are guaranteed to receive the same statue number for your Sonic and Tails (Standard Edition); if you own and authenticated our Sonic the Hedgehog 25th Anniversary Diorama (Exclusive) statue, you are guaranteed to receive the same statue number for your Sonic and Tails (Exclusive Edition), Sonic and Tails (Tropical Jungle Edition), or Sonic and Tails (Combo Edition).



Q: “Do statue numbers have any bearing on the quality of a product?”


Statue numbers and any other form of numbering merely represent the edition size of each product and do not have any implications on the quality.



Q: “Can I purchase your Sonic and Tails statues anywhere else other than your website?”


Our Sonic and Tails (Standard Edition) statues may be available for purchase at a local retailer near you once these statues are released, but our Exclusive Editions, Special variants, and Combo Editions are only available for purchase on our website.



For more information and high-resolution images of our Sonic and Tails statue, kindly click HERE.


If you have any further questions or concerns, please refer to the HELP section of our website. Alternatively, you may also contact Customer Service through our CONTACT US online form, or you may leave a comment below and we will get back to you shortly.

Last Update 2019-07-12 18:00:43
Read 3027 Times
Published in Sonic the Hedgehog

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