Everything you need to know (and more) about the Luigi & Polterpup statue pre-order!
Pre-orders for our Luigi & Polterpup statue from the new Luigi's Mansion 3 video game are finally open! If this is your first time pre-ordering from First 4 Figures, kindly read through these instructions to guarantee your pre-orders and Signature bonuses:
- Pre-orders will open right after F4F’s product showcase livestream on the 11th of October 2019, 10:00 AM EST | 3:00 PM BST. Pre-orders will remain open until the 15th of November 2019, 10:00 AM EST | 3:00 PM BST.
- On 18 October 2019, 11:00 AM EST | 4:00 PM BST, the validation process will begin. A “VALIDATE NOW” button will go live on your Luigi & Polterpup order page.
How to Validate Your Pre-Order
- NOTE 1: The “VALIDATE NOW” button will only be available to those who successfully placed their pre-orders BEFORE the validation process; the button will only be available for 24 hours.
- NOTE 2: The sooner you click the “VALIDATE NOW” button on your order, the lower the number will be on your Luigi & Polterpup statue.
- NOTE 3: You MUST click the “VALIDATE NOW” button to secure a Signature Edition of your pre-order.
- NOTE 4: If you pre-ordered during this 24-hour Validation Period, you are also guaranteed a Signature Edition. However, you will NOT have a “VALIDATE NOW” button available to you since you did not place your pre-order before the validation process began, which means you won't be able to compete for low statue numbers.
- NOTE 5: If by the end of the pre-order period the Exclusive Edition does not reach at least 3,000 pieces sold, the pre-order period will remain open until before production begins. If at least 3,000 pieces are sold within the five-week pre-order period, the pre-ordering process will proceed as normal.
Frequently Asked Questions:
Q: “How much does the Luigi & Polterpup (Exclusive Edition) statue cost?”
The Luigi & Polterpup (Exclusive Edition) statue costs USD 114.99 + shipping.
Q: “Will payment plans (Flexipay) be available when I purchase my Luigi & Polterpup statues?”
Yes, Flexipay will be available when pre-ordering your Luigi & Polterpup statues, up to a maximum of six (6) months payment terms. You may find the various Flexipay options under the “Additional Information” section of your desired product.
Q: “Can I cancel my order?”
You may cancel your orders, but the 20% initial deposit is non-refundable, and you incur an Administration Charge of USD 5.00 per payment to be refunded. For more information, please visit the Cancellation section of our website.
Q: “How much will shipping cost?”
Kindly refer to the image below for shipping cost charges:
Q: “Do we have to pay for Customs fees or taxes?”
As much as possible, First 4 Figures shoulders Customs fees to ensure a smooth and hassle-free transaction from purchase to delivery. We can do so by strategically setting up our warehouses in every corner of the globe. However, if your order will be delivered from a distant warehouse, any additional fees or taxes are of the buyer’s responsibility. For more information, please visit the Shipping section of our website.
Q: “If I decide to purchase more than one Luigi & Polterpup statue, will it be possible to combine it all into one shipping cost?”
Shipping costs are charged on a per-item basis. We currently do not allow combining of shipping costs.
Q: “What is a Signature Edition?”
Successfully obtaining a Signature Edition of your pre-order guarantees you the following bonuses:
- Your Pre-ordered Statue/s
- 1x Signature Card
- 1x Signature Edition Hologram Sticker
- Additional F4F Reward Points (1 point per USD 1.00 spent)
Q: “I forgot to click the 'VALIDATE NOW' button, and the button isn’t available anymore. What will happen to my order?”
If you forgot to validate your pre-order, you will still receive your order when the statues are scheduled to be released, but you will not be guaranteed a low-numbered statue, nor will you be receiving a Signature Edition of your order. Unvalidated pre-orders will be slotted in after the 24-hour Validation Period closes, and the number on your statue will depend on how soon you placed your pre-order during the pre-order period.
Q: “Why do I have to authenticate my Luigi & Polterpup statue?”
Our Luigi & Polterpup statue is part of our all-new Luigi's Mansion 3 PVC line, which means all statue numbers (except for #1 and #2) are up for grabs. If you authenticate your Luigi & Polterpup statue and continue to purchase and validate the succeeding statues in the line, you are guaranteed to have matching statue numbers for each one.
Q: “Do statue numbers have any bearing on the quality of a product?”
Statue numbers and any other form of numbering merely represent the edition size of each product and do not have any implications on the quality.
Q: “Can I purchase your Luigi & Polterpup statues anywhere else other than your website?”
Our Luigi (Standard Edition) and Luigi & Polterpup (Collector's Edition) statues may be available for purchase at a local retailer near you once these statues have been released, but the Exclusive Edition is only available for purchase on our website.
For more information and high-resolution images of our Luigi & Polterpup statue, kindly click HERE.
If you have any further questions or concerns, please refer to the FAQS section of our website. Alternatively, you may also contact Customer Service through our CONTACT US online form, or you may leave a comment below and we will get back to you shortly.
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